A family sparked chaos at a Capitec Bank branch in Stanger, KwaZulu-Natal, when they carried a deceased relative's body inside over a disputed funeral policy claim. The Capitec Stanger body incident forced the branch to close temporarily and drew police intervention. Authorities arrested two women linked to the event.

Witnesses described panic as customers and staff fled the scene on 18 February 2026. The family allegedly returned with the body after bank officials requested further proof of death. This extreme action highlights frustrations with insurance claims in South Africa.

Chaos Unfolds at Capitec Branch

Security personnel quickly cordoned off the area after the family placed the body, wrapped in a blue plastic sheet and body bag, on the floor. Nikesh Hooblall, owner of Taurus Medical and Security, arrived amid the commotion and called police for help. He noted the family discussed the issue with officials outside while the branch shut down.

The incident occurred at the Capitec branch on Chief Albert Luthuli Street in KwaDukuza. Police sealed off the central business district, evacuating people to manage the situation. Reports confirm the body belonged to the family's elderly grandmother, and authorities later moved it to Kwadukuza Mortuary for investigation.

Dispute Over Funeral Policy Claims

The family held two funeral policies with Capitec for their grandmother. One policy paid out, but the second awaited verification due to an unclear funeral parlour stamp. Constable Siphesihle Myeni, police spokesperson, explained that the family brought the body as proof after repeated denials.

Such disputes have happened before. In 2019, a similar event unfolded at Old Mutual, and another Capitec case emerged in KwaDukuza in 2025. These patterns raise questions about claim processes, though experts urge better communication to prevent escalations.

Capitec Bank issued a statement expressing deep sadness over the Capitec Stanger body incident. The bank extended condolences to the family and apologized to affected clients. Officials pledged full cooperation with authorities.

Arrests and Court Proceedings

Police arrested two women from the family on charges of extortion, intimidation, and public disturbance. They appeared in Kwadukuza Magistrate’s Court on 19 February 2026. Investigations continue, with no further arrests reported yet.

Newsroom contacted Capitec for additional comments but received no response beyond the initial statement. Community reactions on social media highlight shock and calls for improved insurance handling.

The Capitec Stanger body incident underscores the emotional toll of delayed claims. Families often face bureaucratic hurdles during grief, prompting calls for reforms. Stakeholders monitor the case closely for potential policy changes.