KwaZulu-Natal comedian and MC Nonto Mondlane says her brand-new Jetour T2 left her stranded twice shortly after she bought it from Jetour Port Shepstone.

The Nonto Mondlane Jetour T2 dispute has drawn attention online because the model recently won South Africa’s 2026 Car of the Year. It has also raised fresh questions about new-car faults and consumer rights under the Consumer Protection Act.

Nonto Mondlane Jetour T2 Dispute Follows Two Alleged Breakdowns

According to IOL, Mondlane said her new Jetour T2 first broke down four days after delivery. She said roadside assistance helped her, and the vehicle was returned to the dealership.

Mondlane said technicians later told her the fuel gauge was faulty. As a result, she said the vehicle had run out of fuel without showing a low fuel level.

She then asked the dealership to replace the vehicle with a new one. However, according to Mondlane, the dealership refused and there was confusion over whether the decision sat with Jetour Port Shepstone or Jetour South Africa’s head office.

IOL reported that the dealership repaired the car and gave Mondlane a courtesy vehicle while it was being checked. Mondlane later posted a TikTok video from the side of a highway, saying the same vehicle had broken down again and would not start.

Jetour SA Says Teams are Involved in the Case

Jetour South Africa responded to Mondlane’s post and said it was aware of her concern. It said the company was actively involved and asked for patience while the matter was addressed.

In a response published by IOL, Jetour SA said its National Aftersales Manager, technical teams, customer support teams and the branch were in contact with Mondlane. The company also said a courtesy car had been delivered to her by dealership representatives.

“The incident is regrettable,” Jetour SA said, adding that it would focus on improving communication once an agreed outcome was finalised.

Consumer Protection Act Rights may be Relevant

Mondlane also referred to the Consumer Protection Act in her post. Under Section 56, goods that fail to meet quality standards within six months of delivery may be returned, and the consumer may choose a repair, replacement or refund if the legal requirements are met.

The National Consumer Commission has also stated that consumers, not suppliers, have the right to elect remedies under Section 56 when qualifying defects occur within six months.

However, the facts in each dispute still matter. In this case, the exact cause of the second breakdown has not been confirmed in the provided material, and no final outcome between Mondlane, the dealership and Jetour SA has been announced.

The Jetour T2 remains a high-profile model in South Africa. Jetour SA says the T2 won the 2026 South African Car of the Year and is sold locally from R569,900, with a seven-year/200,000km warranty and a 10-year/1,000,000km engine warranty for the first owner.